Hello, my name is Joe Piatchek, Managing Attorney of The Piatchek Law Firm, LLC. I am writing to you today to tell you about myself, and tell you about our firm. Simply put, I am not like other attorneys; and our firm is not like other law firms. If you will give me a moment, I will explain.
There are a few core principles that govern the way I do business and the way I handle your case. Here are just a few of those beliefs:
1) Accessibility. I pride myself on being very accessible to my clients. I try to return phone calls promptly, usually within 24 hours. I take my time with each and every client to explore all the options, and explain all the details, so that you will be able to make educated, informed decisions. I combine the friendly service you expect for a small, locally owned business, with the honest and knowledgeable advice you expect for a trusted advisor. When you contact our office, you can talk with me, personally, not just my secretarial or support staff.
2) Affordability. It is usually less expensive to hire an attorney, than it is to not hire an attorney. The problems that result from not getting the competent legal advice that you need, when you need it, can become very expensive problems. As a solution, we have simply chosen to make our prices affordable. We often offer flat fee arrangements instead of hourly fees, so you know what it will cost before you begin. Free or low-cost consultations may be available. We accept credit cards. We may arrange payment plans, or work with you on the price of services, if necessary. For more information on this concept, click on the "Affordable Legal Services" tab.
3) Open and Honest Representation. As an attorney, it is my duty to do what is best for my clients. Sometimes this means holding my client's hand, as I guide them in the right direction, and tell them that everything is going to be okay. Other times, this may mean telling a client exactly what they don't want to hear, because it is what they need to hear. In either situation, the one common thread is honesty. You will always get my honest opinion, often whether you ask for it or not. I have found that the single most important thing I can do to help a client is to give them complete and total honesty. If I give my best effort, am honest with my client, and they are honest with me, things seem to have a way of working out for the best.
4) Clients Deserve More. Businesses have "customers", while lawyers have "clients". What is the difference? Clients deserve to receive all the benefits they would receive as a "customer" of any business, such as knowledgeable staff, and knowing prices and features before a purchase. Clients also deserve much more. Clients deserve to be treated with the highest level of honesty, confidentiality, respect, and compassion. Clients deserve to have an attorney with the client's best interests in mind. Therefore, to strike a proper balance, I have simply applied some basic "customer" service principles into my law practice, while still delivering the highest level of quality in our legal services. Thus we take our time to explain features and options, we inform you of the price before your purchase, and do basic things like return phone calls promptly. And why not? Are attorneys above such "basic" things? I certainly don't think so.
If you have any other questions, contact The Piatchek Law Firm, LLC anytime via phone, email, or stop by our office. Thank you for your time.
Sincerely,
Joseph J. Piatchek
Attorney and Counselor at Law
The Piatchek Law Firm, LLC
